In a bid to ensure that hospital staffers display the expected decorum and disposition to all members of the public, the Lagos State University Teaching Hospital, LASUTH has concluded a two-day attitudinal training for its staff.
Speaking at the opening session of the training that took place at the LASUTH Malaria Research Centre (MRC), the Director, Hospital Administration, Mrs. Olatokunbo Adio, said that training remains a developmental tool that must be periodically undertaken to keep the workforce abreast of methods for performance improvement.
She added that the training session tagged, “Attitude and Attitudinal Change for Personal Corporate Transformation”, would go a long way in reforming the behavioural pattern of the medical caregivers whom she said must be frequently trained and retrained to deliver quality service to members of the public.
The Director urged the participants and trainees to eschew the culture of ‘blame trade’ common among hospital workers for not being at their best at all times, noting that lateness to the office, slothfulness and inability to meet targets at any given time at work should be avoided.
She charged them to be compassionate in their dealings with health seekers, adding that compassion should override every other service rendered to patients.
“Most of the patients that come to the hospital are already traumatized based on one reason or the other, hence the need to relate to them with love, genuine concern and compassion that will bring solace to them in their circumstances” Adio counselled.